Privacy Policy for Welpak

Last Updated: August 22, 2024

Welcome to Welpak. We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how Welpak collects, uses, stores, and protects your personal data.

1. Data Collection

Welpak collects the following types of personal data:

• Personal Identification Information: Name, address, email addresses, and other contact information.
• Employee Information: Details related to our staff necessary for employment and operational purposes.
• Payment Information: Payment details, which are processed by Stripe, our payment processing partner.

2. Data Usage

The personal data we collect is used strictly for the following purposes:

• Internal Metrics: Analyzing customer data to improve our services and target marketing efforts.
• Operational Processes: Facilitating order processing, delivery of services, and customer support.
• Customer Support: Assisting customers with inquiries, complaints, and service issues.
• Service Improvement: Enhancing the quality of our products and services.
• Client Networking: Occasionally connecting clients with each other for mutual service benefits.

3. Data Sharing

Welpak does not share your personal data with third parties except in the following circumstances:

• Payment Processing: Payment information is shared with Stripe, our third-party payment processor, to facilitate transactions. Stripe’s privacy policy governs the processing of your payment data.

4. Data Storage

Your data is stored on secure on-premises servers configured as cloud infrastructure. We take appropriate measures to ensure that your data is stored safely, including encryption and regular backups.

5. Data Security

Welpak employs stringent security measures to protect your personal data:

• Encryption: All personal data is encrypted both at rest and in transit.
• Access Control: Access to personal data is restricted to authorized personnel only.
• Data Storage: Personal data is stored and backed up on our secure Odoo platform, safeguarded by multiple firewalls, redirect proxies (through Cloudflare), and VPN gateways.

6. User Rights

You have the following rights concerning your personal data:

• Access: You can request access to your personal data stored by Welpak.
• Correction: You may correct your personal information, such as name, address, and order details.
• Deletion: Only Welpak has the authority to delete personal data. If you need data deleted, please contact us.

7. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

• Email: [Insert Contact Email]
• Phone: [Insert Contact Phone Number]
• Address: [Insert Company Address]

8. Changes to this Privacy Policy

Welpak may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. It is advisable to review this Privacy Policy periodically for any changes.